Abuse Policy

Introduction

School Hosting is committed to maintaining a safe, reliable and responsible online environment. We take reports of abuse relating to domain names, websites, hosting services and associated systems seriously.

This policy explains how to report suspected abuse, how we handle complaints and the actions we may take when abuse is identified.

Reporting Abuse

Abuse complaints should be sent to:

Email: abuse@schoolhosting.co.uk

Website: contact us

Our abuse contact inbox is monitored at reasonable intervals. Please include as much relevant information as possible to help us investigate your report.

Where applicable, please provide:

- The domain name, website URL or IP address concerned.
- A description of the suspected abuse.
- Relevant dates, times and supporting evidence, including screenshots or links.
- Your contact details, should we need further information.

Please do not include unnecessary sensitive personal information.

Types of Abuse

School Hosting may investigate reports involving, but not limited to:

- Phishing, fraud and online scams.
- Malware distribution and compromised websites.
- Spam and other forms of electronic abuse.
- Unauthorised access, hacking or malicious activity.
- Illegal content or activity.
- Copyright infringement and other intellectual property complaints.
- Misuse of domain names or hosting services.
- Other activities that breach applicable law, registry policies or our Terms and Conditions.

How We Handle Reports

Upon receiving an abuse complaint, we will assess the information provided and determine whether the matter relates to services supplied by School Hosting or a domain registration for which we have relevant responsibilities.

Where necessary, we may request additional information, investigate the reported activity, contact the relevant customer or escalate the complaint to our upstream provider, registrar, registry or the appropriate authorities.

We aim to handle reports promptly and proportionately, taking account of the nature, severity and urgency of the alleged abuse. Reports involving immediate threats, suspected criminal activity or significant security risks may be prioritised.

We cannot guarantee a particular resolution time for every complaint, as this depends on the circumstances and complexity of the case.

Action We May Take

Where abuse is substantiated and action is appropriate, School Hosting may take measures including:

- Contacting the customer responsible for the service.
- Requiring the customer to investigate or remedy the issue.
- Suspending or restricting affected hosting services.
- Taking action in accordance with our Terms and Conditions and applicable policies.
- Referring the matter to our upstream provider, registrar, registry or law enforcement where appropriate.

Any action will be considered in accordance with applicable contractual obligations, legal requirements and relevant domain registry policies.

Domain Names and Third-Party Services

Domain names and services supplied through third-party registrars, registries or infrastructure providers may be subject to additional terms and procedures. Where a complaint concerns a service outside our direct control, we will refer or escalate it to the appropriate provider where necessary.

School Hosting will cooperate with relevant providers and authorities where required and appropriate.

False or Malicious Reports

Abuse reports should be submitted in good faith and contain accurate information to the best of the reporter's knowledge. Deliberately false or malicious reports may be disregarded or referred to the appropriate parties where warranted.

Policy Updates

School Hosting may update this policy from time to time to reflect changes in applicable laws, registry requirements, industry practices or our services. The latest version will be published on our website.

Contact Us

For abuse reports or questions about this policy, please contact:

Email: abuse@schoolhosting.co.uk
Contact page: contact us
Website: www.schoolhosting.co.uk

We are committed to reviewing abuse reports responsibly and taking appropriate action to help protect customers and the wider internet community.

This Agreement shall be governed by the laws of England and Wales which shall claim venue and jurisdiction for any legal motion or claim arising from this Agreement.

back to Legal